Privacy Policy

Last updated: 16 August 2026

Kobitel respects your privacy. This policy explains how Kobitel collects, uses, stores and shares personal information when you visit our website, contact us, book a support audit, or use our services.

Kobitel is a Ghana-based customer-support outsourcing business. We process personal information in line with applicable Ghanaian data-protection requirements. If you become a client, the data-processing terms in your service agreement will also apply.

Information we collect

We may collect your name, work email address, phone number, company name, booking details, messages you send us, and information about your customer-support needs. We may also collect limited technical information, such as browser, device and website-usage data.

How we use information

We use information to respond to enquiries, arrange support audits, prepare proposals, deliver and improve our services, protect our website and business, and meet legal obligations. We do not sell personal information.

Booking, enquiry forms and service providers

Our booking page uses Google Calendar appointment scheduling. Our website enquiry form uses FormSubmit to deliver the information you enter to our sales inbox. Information you provide through those services is also handled under their privacy practices. We may use trusted providers for email, website hosting, customer relationship management, communications and secure business operations. They may process information only as needed to provide their services to us.

Client customer data

When Kobitel handles customer-support data for a client, the client normally determines why and how that information is used and Kobitel acts as a service provider or processor on the client’s documented instructions. Before services begin, the parties will agree the service scope, approved tools, confidentiality, security measures, permitted subcontractors, incident reporting and deletion or return of data at the end of the engagement.

International clients and transfers

We may support clients outside Ghana, including in Europe, the United Kingdom and the United States. Cross-border data handling is assessed for the particular engagement. Where required, we will use a written data-processing agreement and applicable transfer safeguards agreed with the client. We do not represent that one policy or one contract satisfies every client’s legal obligations; sector, location and data type matter.

Retention and security

We keep information only for as long as reasonably needed for the purposes above, legal obligations, or dispute resolution. No online system is completely secure, but we use reasonable organisational and technical measures to protect information from unauthorised access, loss or misuse.

Your choices and rights

Subject to applicable law, you may ask to access, correct or delete personal information, object to certain processing, or withdraw consent where processing depends on consent. To make a request, email [email protected]. You may also have the right to raise a concern with Ghana’s Data Protection Commission.

Children

Our website and services are intended for businesses and are not directed at children. Please do not submit a child’s personal information through this website.

Changes and contact

We may update this policy as our services or legal obligations change. The current version will appear on this page. For privacy questions, contact [email protected] or write to Kobitel, Regus — Accra, Airport Residential Area, Accra, Ghana.